Quick Reply
Quick Reply is a very useful tool within SCRUMPY that allows you to put together branded replies to enquiries that detail properties and their availability. Quick Reply can automatically compose an email reply with relevant properties & availability.
Replying to enquiries can be a repetitive task. The majority of enquiries received are simply people asking for availability on a given date or just people detailing their requirements of a property. Quick Reply helps to automate the process of putting together replies for enquiries by allowing you to search for properties by a customer's requirements and then put those properties & available dates into an email complete with images, property details and links through to the site.
Using Quick Reply
Open the enquiry within your admin and click the Quick Reply button located beneath the enquiry details.
You can use Quick Reply in 4 different ways: Blank, auto, properties and availability.
'Blank' Quick Reply allows you to send branded replies to enquiries straight from your admin area, without any prepopulated text, but still keeping your logo and feel of other emails your guests receive from your website.
‘Auto’ Quick Reply will look at a user's indicated preference/s of property & availability and even in-directly via information about their time on the site. Auto uses the contextual information to automatically compose a reply to the customer, all you need do is cast an eye over the result before clicking ‘Send Reply’.
'Properties' Quick Reply allows you to search / select the properties that are relevant to the enquiry - for example if the customer enquiring only wanted Properties that allowed pets you can select this within the 'Configure' stage. Once the relevant features have been enabled you can then send your reply to the customer with the relevant properties.
'Availability' Quick Reply allows you to search for properties that match the users requested dates alongside their preferences. Once selected it presents the available properties with dates and a brief description for each within the reply.