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• Property Description

  The property description is a great way to add an overview of your property, with the aim to answer potential customer questions, and convince them to make a booking. What to include Firstly let's

• Security Deposit Management

  Many property owners require a security deposit from their guests before they're due to arrive at the property. If your property does require a security deposit you will need to add it against the

• Google Analytics

  We create a Google Analytics account for every SCRUMPY website from the day it goes live. Google Analytics enables us to measure traffic to a website as well as showing us various reports to better

• Housekeeping Portal

  Within SCRUMPY you have the ability to assign housekeepers to your properties. Housekeepers will be able to see upcoming bookings within their portal accessing information about the booking that

• Booking Working Lists

  When arriving in the office or starting your working day managing your holiday property, the first section you should go to within your admin is the Bookings section. Within here you will see all

• Creating a Password

  When creating a password it can be quite difficult to come up with and also remember a 'strong' password. A strong password consists of at least 7 characters (the more characters the stronger the

• Cancellation Management

  Within SCRUMPY you have the ability to cancel bookings either automatically or manually. Bookings that are automatically cancelled via the system are booking offers that have gone past their 'On Hold

• Check In & Check Out

  The check-in and check-out times indicate when guests can commence their stay and when they are expected to return the keys before departing on the day of their reservation. Accessing Property

• Full Amount Required Within Days

  It's easy to set how many days before arrival the full payment is required to be made; this gives customers more flexibility and often contributes to more bookings. To enable this follow the steps

• Updating Main Property Image

  The picture you see of your property on your properties page and within your admin is the Main Property Image. The system doesn't take this image from anywhere it is the image you upload when you add

• How To Amend Your Contact Number

  Your telephone number is displayed in a couple of different places across your website including within the footer at the bottom of every page and on the contact page. If someone is viewing your

• Email troubleshooting

  Are you having trouble with your email? Whether you're having issues sending or receiving emails, try following this troubleshooting guide to help diagnose the problem and find a solution. General

• Override Calendar Colours

  Custom Calendar Colours Scrumpy offers the ability to customise your calendar colours in order to better suit your style and add a personalised touch to your website. You're able to select any colour

• Property Location

  For each property you add to your site you will be asked to put in the location. This location will be used throughout the website, on the property listing page and you can decide whether you would

• SVG Logo upload

  It is recommended to have a logo uploaded to your site. You can find out more about logos here. You have the option of adding a .svg file in addition to a .jpg or .png - the .svg will be used on your

• Configuring your domain to send email from your site

  Adding DKIM records to your DNS settings If you are going to use or set up your own business email for your domain, such as info@yourbusiness.co.uk, that will then be used via your SCRUMPY website to

• Owners

  In the admin section of your website, you have access to a 'owners' section where you can list all of the property owners including all of the relevant information about them. This can be accessed by

• Property Blurb

  The property blurb is a great way to grab the customer's attention and highlight unique features the property or surroundings have to offer. What to include For a useful rule of thumb, aim for your

• Offline Payment Instructions

  SCRUMPY gives you and your guests various options when it comes to making payments. If you opt to offer ' Offline' options, such as bank transfer and cheque, you can populate the Payment Instructions

• Google Tag Manager

  If you are running Google Ads for your SCRUMPY website, you may want to use Google Tag Manager to accurately track your success. You can easily add scripts to your own website by logging into your

• Google Analytics Events

  Every website on SCRUMPY has a Google Analytics account set up from the day it goes live so we can accurately track traffic to the site. There are significant events that occur throughout a guest's

• Guest Portal

  Once a guest has created a booking they will have the ability to log in to their guest portal. Within here they can see all of the details of their booking such as dates, when payments are due and

• Managing Pricing with Seasons

  We've made managing pricing easy and ultra flexible to accommodate a range of different pricing styles and situations. You can also manually create bookings from your Admin that don't fit your normal

• Owner Portal on Agency Websites

  For agencies we have made it possible for property owners to have their own log in to the website for their specific property or properties. You wouldn't want or need them to have access to the

• Nature of Stay

  The Nature of Stay feature allows you to gain better insight as to the purpose of a guests visit. This field appears at the checkout and simply asks why they are booking. Find out why they're staying

• Using your own Domain Name

  We provide all businesses with a temporary domain name to use whilst the site is being put together. When your site is ready to go live we recommend using a domain name. If you don't own a domain

• Dashboard

  At SCRUMPY there is a dashboard section you can access, which visually displays critical data about your website, such as the number of visits your website is getting each day. This also includes a

• Making a Booking Offer

  'Booking Offers' are a great way of quickly reserving dates for a customer at a pre-agreed price, this can be useful when negotiating a price over the phone or in person since it frees you from

• Make the most of your Facebook Page

  Facebook is such an important channel for driving traffic to your website, we have put together a guide of top hints for your holiday property Facebook page to help to drive success! Choose a great

• Logging a Payment

  Its important to keep track of payments for your bookings to be able to accurately keep a record of who owes you money and who's all paid up. Its easy within Scrumpy to keep track of payments towards

• Charging for Extra Guests

  You have the option to charge for additional guests on top of your standard pricing. You'll first need to make sure that your Maximum Occupancy exceeds your Base Occupancy to set how many Extra

• Stay Types

  SCRUMPY offers a highly flexible calendar and booking system that can be customised to suit how you and your business works. Stay Types are the different durations of stay that you allow a guest to

• Creating a TripAdvisor page

  With our recent update bringing in TripAdvisor integration, we have put together a short guide on how to set up a TripAdvisor page for you property. Trip Advisor is a major factor for many people

• Booking Engine Checklist

  To use SCRUMPY's built-in booking engine you will need to populate some of the fields and parameters. Some of these will be set to a default, however you can amend the durations to tailor the system

• COVID-19 Reopening

  Article accurate as of 24th June 2020 Throughout lockdown we have been keeping a close eye on the Government advice and doing our best to provide you, as property owners, up to date, useful advice

• Taking Payments via PayPal

  Its easy to start taking payments via PayPal. Once integrated customers can make payments towards their booking, security deposit and more using PayPal. You'll need a Business PayPal account to

• Pets

  Within SCRUMPY you have the ability to enable pets against your property and assign a fee per pet added to a booking. Enabling Pets To enable pets against your property you will need to navigate to

• Deleting a Payment

  You have the ability to delete a payment from a booking. We recommend doing this if a payment was added in error. To delete a payment log in to your admin and click bookings in the left hand menu.

• Full Amount Due By

  The Full Amount Due By field allows you to see when the full balance of a Booking needs to be paid. By default all bookings will have the balance set to required by 11:59pm on the day that it is due.

• Booking Communications

  You have the ability to turn off communications on a per booking basis. You may want to do this for example if the booking was taken through an external listing website who will be handling the

• Links in a New Tab

  Adding links to your website is a great way to provide additional information for customers, and it's often useful to ensure that the link is opened in a new tab; this allows the user to explore

• Booking Fee

  You have the ability to enable a Booking Fee, which will be added to the booking value and shown at the checkout. Enabling a Booking Fee You can turn on the option for a Booking Fee by navigating to:

• Party Flag Alerts

  Within SCRUMPY you have the ability to require all guest information coming to stay at your property. If the number of guests added doesn't match the number of guest details that have been inputted

• Booking Deposit

  A booking deposit is a compulsory payment that needs to be made towards a booking for it to be considered booked. Within SCRUMPY you can choose whether a booking deposit is required at a property

• Collecting Feedback

  Manually Sending Feedback Emails We have a final recommendation for bookings that have come from external channels. Once they have been added to your website, notifications disabled and then the

• Booking Terms and Conditions

  Before a guest can place a booking, they are required to read and tick that they agree with your terms for staying at a property. Whilst SCRUMPY offers various methods of Booking, such as letting the

• How to Refer a Friend

  We offer a 10% commission on all signups that come as a result of you sharing SCRUMPY with friends/family/fellow-businesses/fellow-rivals/nemesis's etc! It's 10% of the customer's subscription fee

• How to setup Booking Protect - Refund Protection

  Our integration with 'Booking Protect' means you can offer your customers Refund Protection for their bookings. Your customers get Refund Protection You'll receive commission on the sales of the

• iCal Integration With Third Party Websites

  Our iCal Integration allows you to export your properties availability to other websites and even your mobile phone! Time is Money At Scrumpy we understand just how hard it is for property owners to

• Creating Special Offers

  Special Offers are a great way of filling dates that you need to clear. You may want to create a special offer to clear late availability due to a cancellation or just offer an incentive to book the