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• Booking Data Export (CSV)

  Exporting Booking Data Being able to export all booking data can be very useful, SCRUMPY allows you to download all booking information from your admin area. To download the CSV file that contains

• Equipment

  You may have certain equipment available for guests to use upon request at your property. This could be anything from a cot or high chair to a wheel chair ramp. Not all guests staying at your

• 🔑Check In Details Available

  Exciting news! Your Check In Details for your upcoming stay are now available. View these in our booking portal!

• Linking to a PDF

  Within content areas through out the system you have the ability to add links. Sometimes you have a document that you would like to link to from your website, this could be a certificate, further

• ❗ Payment Overdue

  Your payment for your booking is now overdue. Kindly settle the outstanding amount as soon as possible to avoid cancellation.

• Managing Pricing with Seasons

  We've made managing pricing easy and ultra flexible to accommodate a range of different pricing styles and situations. You can also manually create bookings from your Admin that don't fit your normal

• Agency Reports

  Your SCRUMPY website and booking engine can pull together lots of useful information for you. If you have an Agency website, not only will you get helpful information about the likes of Guest

• URL Redirects

  The URL redirect feature within SCRUMPY allows you to redirect traffic from your old website to your new website. For a website that previously had a lot of traffic and good search engine results this

• COVID-19 Christmas Bubble

  UPDATE: It was announced on Saturday 19th of December that the Christmas bubbles are only allowed to take place on Christmas day itself NOT the 5 day period that was previously agreed. If you are in

• Bedroom Configurations

  Within SCRUMPY you have the ability to assign configurations to individual rooms. Guests staying at the property can then configure the bedrooms to suit them within their customer portal. If you

• Property Blurb

  The property blurb is a great way to grab the customer's attention and highlight unique features the property or surroundings have to offer. What to include For a useful rule of thumb, aim for your

• Creating a Booking

  Making a booking in Scrumpy is easy, it's just like filling out a traditional booking form, think of it as jotting down details in a diary! You can take bookings online by inputting stay types and

• Require Guest Information

  You have the option to require information for all guests staying at your property as oppose to just the lead booker. This is helpful if you want to know the make up of a party for example ages and

• Property Agreements

  You can define your own custom statements that guests must agree to before being able to book a property, For example "I agree to observe the Regulations and Conditions Governing the use of the

• Booking Deposit

  A booking deposit is a compulsory payment that needs to be made towards a booking for it to be considered booked. Within SCRUMPY you can choose whether a booking deposit is required at a property

• Override Meta Tags

  The Scrumpy platform automatically generates Meta tags for all of your pages. These help to organise and present your content to search engines so that they are more easily understood, an in turn

• Importing Booking Data via JSON

  Moving booking systems can be difficult, one of the options available to assist with the transition process is the JSON booking import tool. JSON is a format for data serialisation, it can help to

• Taking Payments via PayPal

  Its easy to start taking payments via PayPal. Once integrated customers can make payments towards their booking, security deposit and more using PayPal. You'll need a Business PayPal account to

• Guest Portal

  Once a guest has created a booking they will have the ability to log in to their guest portal. Within here they can see all of the details of their booking such as dates, when payments are due and

• Visible calendar months

  The calendar on the front end of your website can be customised, whether you want to display a minimum amount of months or have all your availability on display for next year is entirely up to you.

• Disable Online Bookings

  Occasionally there will come a time where you would like to have a conversation with a guest before they book their stay. Within a season you have the ability to enable or disable online bookings. We

• Booking Working Lists

  When arriving in the office or starting your working day managing your holiday property, the first section you should go to within your admin is the Bookings section. Within here you will see all

• Adding a new Client and Property as an Agency

  Adding a new Property is a 2 part process for Agency websites 1. Agency - Adding A New Client All Properties on an Agency website require a Client. (If you have created the Client previously and are

• VAT

  If you are VAT registered, you can easily add this information to your SCRUMPY website, meaning all payments and receipts on the site will include VAT; you will also be able to enter your VAT Number.

• Links in a New Tab

  Adding links to your website is a great way to provide additional information for customers, and it's often useful to ensure that the link is opened in a new tab; this allows the user to explore

• Print Booking

  You can print a booking via the Quick Actions button. Simply go to the Booking via your Dashboard and then select Quick Actions in the top right hand corner, and then Print: The Print button pulls

• Unavailable Dates

  Unavailable dates can be used when the property isn't available and there can be no bookings made during this period. We often see this section being used when the property is being refurbished or the

• Cancellation Management

  Within SCRUMPY you have the ability to cancel bookings either automatically or manually. Bookings that are automatically cancelled via the system are booking offers that have gone past their 'On Hold

• Page URLs

  When you publish a website with Scrumpy, there are a number of autogenerated pages that your website will include. These are listed below, with a quick description of each: /admin - displays the

• Types of Agency Login

  If you have a SCRUMPY agency website then there are various methods for logging in depending on your role from agency users, to property owners to house keepers so we thought we would break them down

• Owners

  In the admin section of your website, you have access to a 'owners' section where you can list all of the property owners including all of the relevant information about them. This can be accessed by

• Pets

  Within SCRUMPY you have the ability to enable pets against your property and assign a fee per pet added to a booking. Enabling Pets To enable pets against your property you will need to navigate to

• Configuring Reminder Emails

  Throughout the duration of a booking various update and reminder emails go out to the guest. You can see a full list and examples of the emails here. Within your admin you have the ability to

• COVID-19 Support For Businesses

  Article accurate as of 23rd March 2020 Following on from our previous article, we want to offer you, as holiday property owners, as much help and advice as possible during these uncertain times. We

• Google Analytics Events

  Every website on SCRUMPY has a Google Analytics account set up from the day it goes live so we can accurately track traffic to the site. There are significant events that occur throughout a guest's

• Property Description

  The property description is a great way to add an overview of your property, with the aim to answer potential customer questions, and convince them to make a booking. What to include Firstly let's

• Testimonials

  Adding testimonials to your website is a simple process with a Scrumpy website, and it can be a very effective way to build trust and a reputation with a potential customer. This will therefore

• Suppliers

  To best showcase your self-catering properties on a SCRUMPY website, it is advisable to use other professional services who are also specialists in their fields. See below for suppliers who have

• Manually Sending Reminders

  In an ideal scenario all of the emails throughout the duration should go out automatically to the guest. You have the ability to manage the times in which these emails go out and how frequently they

• Adding a Video to a Property

  Adding videos to your website is a great way to show all aspects of a given property or display a unique feature that is included, or offered in the local area. Videos can also be a very powerful

• 📅 Booking Offer

  Your requested dates are provisionally held!

• ⌛ Security Deposit Required

  A security deposit is required for your upcoming stay.

• Cloning Seasons

  We've made managing pricing easy and ultra flexible to accommodate a range of different pricing styles and situations. You can also manually create bookings from your Admin that don't fit your normal

• Nature of Stay

  The Nature of Stay feature allows you to gain better insight as to the purpose of a guests visit. This field appears at the checkout and simply asks why they are booking. Find out why they're staying

• 📜T&C's Accepted

  Thank you for accepting our T&C's for your upcoming stay

• ❌Booking cancelled (expired)

  We regret to inform you that your booking has been cancelled

• ❌Booking Cancelled

  We regret to inform you that your booking has been cancelled

• 📜T&C's Acceptance Required

  Action required! Please review and accept our T&C’s for your upcoming stay.

• 🛌Room Configuration Required

  Attention needed! Please provide the required bedroom configuration for your upcoming stay.

• COVID-19 Timetable for easing restrictions (Scotland)

  This article is accurate as of 9th April 2021 and is specific to COVID-19 restrictions in Scotland The Scottish Government has set out a timetable for easing Coronavirus restrictions in Scotland. We